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After-sales contact information
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FAQ Your questions, I will answer
Is Emma Electric vehicle Co., Ltd. involved in the international market in its business development?
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How can the after-sales service of Emma Electric vehicle Co., Ltd guarantee the rights and interests of consumers?
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How can the product quality of Emma electric car be recognized by the market?
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Question: what customer needs does Emma iEco Zhihang battery car meet, and what factors does the company consider when customizing this product?
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Terms policies Effectively protect your legitimate rights
Emma Electric vehicle Co., Ltd. is committed to creating healthy and environmentally friendly travel tools, focusing on the R & D and production of electric bicycles, electric motorcycles and related accessories. In order to protect the rights and interests between the company and its customers and partners, the following terms and policies are formulated:
1. Product compliance: all products strictly comply with international and target market safety standards and laws to ensure stable and reliable product quality.
two。 Intellectual property: Emma is well aware of the importance of innovation and is determined to protect the intellectual property rights of the company and its partners. We will take legal measures to protect our rights in any form of infringement.
3. Data protection: we comply with strict data protection standards to ensure that the data of customers and partners are secure and not leaked to third-party unrelated entities.
4. Market code of conduct: in marketing strategies and sales activities, Emma follows ethical principles, puts an end to any unfair competition, and promises to provide customers with a transparent and fair market environment.
5. After-sales service commitment: we provide five-star customer service to ensure that users have no worries after sale, for any product problems, Emma will give a quick and effective solution.
6. Environmental responsibility: the company adheres to environmental protection production and sustainable development, strives to reduce the impact of industrial production on the environment, promote green travel, and build a better future.
Technical Support Effectively protect your legitimate rights
Emma Electric vehicle Co., Ltd. is also excellent in technical support services, adhering to the concept of customer first, to provide users with efficient and thoughtful technical assistance. We have a professional technical team and a strong backup force to ensure that every user can get immediate and effective technical support.
We provide 24 / 7 online customer service support. Whenever you encounter problems, you can contact our technical experts through our official website or customer service hotline: 400-882-8890. Moreover, we also provide remote fault diagnosis services to locate problems through professional equipment to ensure that problems can be found and solved in a timely manner and reduce the waiting time of users.
Our technical team is composed of experienced industry experts who have deep knowledge in the field of electric vehicles and can provide professional answers to a variety of complex problems. With their help, customers can easily solve the technical obstacles in the process of use and improve the experience of Emma electric car.
In order to better serve users, we have also established a comprehensive technical database to include rich technical materials such as user manuals, FAQs, maintenance guides, and so on. Users can access these materials at any time to help them quickly understand and solve the problems encountered in use. Consult email: [email protected], or through our instant messaging tools to make technical support more convenient and efficient.
In Emma Electric vehicle Co., Ltd., we not only provide customers with high-quality products, but also committed to establishing a sound technical support system, so that every customer can enjoy the perfect service experience. Looking to the future, Emma will always focus on customer needs, constantly optimize our technical support capabilities, and build a green and bright future for customers and partners.
After-Sale Service Effectively protect your legitimate rights
Emma Electric vehicle Co., Ltd. is committed to providing every customer with excellent after-sales service experience. We have a clear after-sales service process to ensure that every electric vehicle and accessories you buy enjoy perfect customer support.
After-sales service policy:
1. Product warranty: we provide an one-year free warranty service covering the main parts of electric vehicles. Please refer to the warranty manual for details.
two。 Return and exchange process: if there are non-artificial quality problems within 7 days from the date of purchase, we support that there is no reason to return and exchange goods. The product should be kept as it is, and please keep the shopping voucher.
3. Maintenance time commitment: for maintenance services, we promise to respond in a timely manner and arrange for professional maintenance personnel to deal with them within 24 hours after receiving your request; the maintenance cycle in urban areas shall not exceed three working days and that in non-urban areas shall not exceed five working days.
Customer service professionalism:
Our customer service team is professionally trained to respond quickly and professionally to deal with problems efficiently. Whether it is product consultation or troubleshooting, we always aim at customer satisfaction and provide timely and effective answers and support.
Customer evaluation feedback:
Over the years, Emma through the continuous accumulation of customer evaluation and feedback, optimize service quality, has been well received by the majority of users. Our open customer evaluation system can provide you with more real user voices, proving the high standard of our service quality.
Continuous service support commitment:
Emma Electric vehicle is committed to providing continuous service support. We pay attention to the satisfaction of each customer and continue to track the use of products to ensure that services are continuously optimized to make your travel more worry-free and environmentally friendly.
Choose Emma to enjoy a full range of after-sales protection to add a reliable guarantee for your green travel. We look forward to working with you to create a better future!
Repair services Effectively protect your legitimate rights
We provide, but are not limited to, the following services:
1. Motor maintenance and replacement
two。 Battery inspection and maintenance
3. Troubleshooting of control system
4. Damage and repair of car body and accessories

[maintenance process]
1. Contact: you can make an appointment by calling our customer service line or submitting an electronic maintenance form online.
two。 Evaluation: our technical experts will conduct a comprehensive inspection of your vehicle and provide maintenance plans and estimated quotations.
3. Maintenance: after confirming the maintenance plan, we will carry out professional maintenance as quickly as possible.
4. Testing: after the completion of maintenance, a strict functional test is carried out to ensure the recovery of vehicle performance.
5. Completion: after maintenance, you will receive a detailed maintenance report, and we will ensure that you are satisfied with the service.

[estimated time]
The duration of general maintenance service is 1 to 3 working days, depending on the specific problems and the supply of spare parts. Emergency maintenance services can also provide faster processing.

[quality Assurance]
We insist on using original factory parts or replacement parts of the same grade to ensure the quality of maintenance and vehicle durability.
Vehicles that have completed maintenance are guaranteed by follow-up service.

[price guarantee]
Clear quotation in advance, no invisible consumption.
If we find that the price of the same service is lower, we will provide price matching guarantee.

Please feel free to contact our maintenance service team through the following ways:
Customer service line: 400-882-8890
Emma Electric car Co., Ltd. is dedicated to serve you, your satisfaction is our pursuit. Look forward to continuing to enjoy the green, environmentally friendly and convenient travel experience brought by Emma electric car, and work together to build a better future!

Emma electric car co., Ltd.
Customer service department
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