Order Information
Customization Instructions
Description of customization requirements: Customer needs detailed customization scheme of Emma N600 series electric motorcycle, including personalized appearance design, integration of specific functions and customization of brand logo.
Technical requirements: Ensure that custom electric motorcycles meet specified performance standards, including motor power, battery capacity, top speed, range and uphill capability, and meet safety and environmental standards in the target market.
Quantity requirements: propose preferential price schemes for MOQ and bulk orders, as well as price reduction policies with increasing quantities.
Delivery Deadlines: Provide clear lead times and delivery schedules, and adjust delivery deadlines to custom complexity to ensure customer needs are met on time.
Custom samples: provide sample making service, customers can evaluate and verify according to samples, sample costs are determined according to the complexity of customization and actual cost, and large order costs are partially or fully deducted after samples are confirmed qualified.
Custom Price: Provide detailed quotation based on custom requirements, including design cost, mold cost, production cost and transportation cost, etc., to ensure reasonable and competitive price.
Payment methods: flexible payment options such as down payment and balance settlement before delivery, or letter of credit and other common secure payment methods in international trade.
Custom agreement: develop detailed custom agreement to clarify the rights, obligations and responsibilities of both parties, including intellectual property protection, confidentiality clauses and other legal matters.
After-sales service: provide comprehensive after-sales service plan, including warranty period, maintenance and technical support clauses, to ensure long-term customer satisfaction.
Cooperation mode: discuss and define cooperation mode, such as exclusive agency, cooperative development or OEM/ODM production, etc., and jointly formulate market entry strategy and brand promotion plan.
1. Packaging specifications: Emma N600 series electric motorcycles use a strong outer packing box that matches the size of the vehicle to ensure impact resistance and protect the product from moisture, dust and friction that may occur during transportation.
two。 Mode of transport: products are mainly transported by sea and land for cross-border transportation. according to different market needs, express service options are also provided to meet the needs of express delivery.
3. Logo: the product model, weight information and transportation instructions are clearly marked on the transport package, such as "this side up", "handle with care", "rainproof" and other warning signs.
4. Express delivery: for the international market, cooperate with well-known international express companies to provide door-to-door distribution services to ensure efficient, fast, safe and traceable distribution of goods.
5. Protective measures: the product comes with shockproof foam and protective film, especially to strengthen the protection of vulnerable parts to avoid shock or impact damage in the course of transportation.
6. Transportation cost: according to the customer's region, purchase quantity and selected mode of transportation, negotiate with the customer in advance to determine the freight, and specify it in the contract to avoid extra costs and unnecessary disputes.
Payment Method
Return and Refund
Refund policy
退货政策:
1. 退货时效：客户自收到货物之日起有14天的时间提出退货申请。退货申请应通过客户服务中心提交，并提供订单编号、产品型号及退货原因。
2. 退货条件：产品必须为未使用状态，并保持原有包装完好无损。如产品存在质量问题，应在退货申请中详细描述并附上相应图片或其他证明材料。
3. 质量问题退货：若退货原因为产品质量问题（包括运输途中损坏），爱玛电动车有限公司将负责相关的退货运输费用，并提供产品替换或全额退款选项。
4. 非质量问题退货：若退货非因质量问题，如客户个人原因，客户需承担退货运输费用。经公司确认产品无损后，将按原支付方式退回商品金额，但不包括原始运输费用。
5. 退款处理：退货到达并经过企业质量检验后，退款将在7个工作日内处理。具体到账时效取决于客户所选支付渠道。
6. 特殊商品规定：对于特殊订制或已使用的产品，除非存在质量问题，一般不接受退货。
7. 异常情况处理：若产品经返回检验发现非质量问题损坏或使用痕迹，将酌情决定是否扣除部分退款进行赔偿。
保障客户权益：
我们承诺向客户提供优质的产品与服务。通过上述Refund policy，爱玛电动车有限公司保障客户的购买权益，确保客户满意度及信任度的提升。
为建立客户信任：
此Refund policy旨在建立透明化交易，增强客户对爱玛电动车有限公司产品的信心，同时明确表明公司对产品质量的自信和对客户权益的保护。
为企业财务控制：
合理的退货时效和条款设置有助于企业进行财务控制和库存管理，降低因退货引起的财务及物流成本。
竞争优势：
我们提供的是符合国际市场需求的高性能电动车产品，结合客户友好的Refund policy，加强了我们在市场上的竞争优势，为客户提供了更多的购买保障。
