Order Information
Customization Instructions
1. Customized requirements description: customers need to provide consumer habits and special needs of the target market, including, but not limited to, terrain adaptability, safety performance requirements, and users' specific requirements for intelligent functions, so that we can design and adapt electric vehicle products to meet specific market needs.
two。 Technical requirements: customized products should meet the technical standards and certification requirements of relevant countries or regions, such as CE certification of EU, UL standard of North America, etc., and make corresponding adjustments in technical parameters, including motor power, battery specifications and mileage, etc.
3. Quantity requirements and delivery time: customers need to provide minimum order quantity and expected delivery cycle so that we can make corresponding production plans and logistics arrangements. The larger the order quantity, the lower the unit price cost, but the delivery time may be relatively longer.
4. Customized samples and customized prices: we will make samples according to the customized needs provided by customers, and customers will have to bear the cost of samples and transportation costs. The customized price will be determined through consultation by both parties based on the complexity of product customization and the quantity ordered, and a clear quotation will be provided before confirming the order.
5. Payment method and customized agreement: the regular payment method is 30% in advance, and the balance is paid before the product is delivered. All customization requirements will be described in detail in the customization agreement and signed by both parties. The customized agreement will also include terms of after-sales service and ways of cooperation to ensure the interests of both parties.
1. Packaging specifications: Emma smart battery car uses strong cartons or recyclable plastic boxes, the size of the product to ensure the stability of the battery car during transportation and reduce damage caused by vibration or collision.
two。 Mode of transport: products are distributed by sea or land transportation, and appropriate logistics service providers are selected for consignment according to the distance of the destination and customer needs.
3. Identification signs: clearly marked "fragile goods", "up", "dry preservation" and other transportation and handling warning signs on the packing box to ensure that the goods are treated and protected correctly in the process of handling.
4. Express delivery: for urgent or small batch orders, provide air express service options to ensure fast and efficient delivery.
5. Protective measures: the battery is packed separately and complies with the International Transport Association (IATA) regulations on the packaging of dangerous goods to ensure the safety of transportation. At the same time, cushioning materials, such as bubble film or foam, are added to the package to prevent extrusion and vibration damage in the process.
6. Transportation cost: calculate the transportation cost according to the volume, weight, volume and transportation distance of the product, provide customers with transparent quotations and, where possible, seek the most cost-efficient transportation solution.
Payment Method
Return and Refund
1. Return time limit: within 30 days from the date of receipt of the goods, if customers find that the goods are not artificially damaged, they have the right to apply for return.
two。 Return conditions: the returned goods must be kept in the original unused state, and the packaging, accessories and gifts are all complete, which will not affect the secondary sales.
3. Return process:
a. Customers are required to submit a return application through our customer service channel and provide the order number, product photo and return reason.
b. After the customer service confirms that the return reason is reasonable, the return guide and address will be provided.
c. The customer sends back the goods according to the instructions and informs us of the waybill number.
d. We have received the returned goods and will apply for a refund within 7 working days after checking that they meet the return conditions.
Refund method:
1. The refund will be returned to the customer's payment account, and the refund time may vary according to different payment methods.
two。 If the goods are returned due to quality problems, Emma Electric vehicle Co., Ltd. shall bear the relevant return freight.
3. If the return is not caused by the quality of the goods but caused by the customer's personal reasons, the return freight shall be borne by the customer.
Protection of customer rights and interests:
1. We set up a professional customer service team to provide 24 / 7 customer service support to ensure that customer inquiries and return applications are responded in a timely manner.
two。 Strict commodity inspection procedures to ensure the quality of each battery car to minimize the possibility of customer return.
Increased customer satisfaction:
1. We are committed to providing a transparent return reason analysis report to let customers know the details of the commodity problems.
two。 Innovatively launch a rapid return processing mechanism, simplify the process, shorten the return cycle, and enhance customer experience.
Building trust and financial control:
1. Unified return and financial review process to ensure that the return process is formal, traceable, and ensure the financial safety of the enterprise.
two。 Regularly review and optimize the return policy to ensure that it meets industry standards and enhance market competitiveness.
