Order Information
Customization Instructions
1. Customized requirement description: customers can provide detailed product specifications according to the target market requirements, including but not limited to motor power, battery type and capacity, vehicle color, brand identification and additional functions.
two。 Technical requirements: customized products must meet the safety and performance standards of the receiving country, for example, the European market needs to meet EEC certification. Technical parameters must be clear, including motor performance, battery life, controller specifications, etc.
3. Quantity requirements: the customer should provide the minimum order quantity (MOQ) and specify the order size of the batch. You can enjoy certain preferential policies for large orders.
4. Delivery time: customers need to specify a specific delivery time frame, such as xx days to deliver the first batch of customized samples, follow-up mass orders gradually delivered according to the production cycle agreed by both parties.
5. Custom samples: custom samples need to be provided in advance for evaluation and testing to ensure that the samples meet the specific requirements of customers. Sample production and evaluation time will be included in the delivery time.
6. Customized price: the price of customized products is based on the specific needs of customers and the quantity ordered, and needs to be determined through consultation between both parties. You can enjoy a discount for large quantities of orders.
7. Terms of payment: a variety of payment methods are accepted, including telegraphic transfer, letter of credit, etc. The specific terms of payment such as deposit and cash on delivery will be detailed in the customized agreement.
8. Customization agreement: the customer and Emma Electric vehicle Co., Ltd. will sign a detailed customization agreement, including technical specifications, price terms, delivery time, payment terms, intellectual property rights, confidentiality agreement and other terms.
9. After-sales service: customized products will enjoy the corresponding warranty period and after-sales service support. If non-man-made damage occurs during the warranty period, the supplier will provide free repair or replacement.
10. Cooperation mode: support the long-term cooperative relationship, establish a stable supply and demand relationship, provide regular technology upgrades and product iterations, and ensure the market competitiveness of long-term partners.
1. Packaging specifications: Aima Tiger X6 electric motorcycle adopts strong cardboard box and foam pad to ensure that the body is stable and shockproof during transportation. The size is customized according to the actual size of the product to reduce the transportation volume and cost.
2. Transportation mode: According to customer demand and destination distance, choose sea or air transportation to ensure economic and efficient.
3. Marking: Each package is clearly marked, including "Fragile","Right Side Up","Moisture Proof","Electric Vehicle", and corresponding transportation and handling warnings.
4. Express mode: cooperate with reputable logistics companies to provide door-to-door express service to ensure that products arrive at their destinations safely and reliably.
5. Protective measures: Use materials with good cushioning effect, such as foam plastic or foam rubber, inside the package to minimize the impact of accidental impact and vibration on the product.
6. Transportation costs: according to the customer's choice of transportation mode, destination, transportation weight and volume calculation, to ensure that the cost is transparent and reasonable, no hidden charges.
7. International certification: Aima Tiger X6 has passed EEC certification and meets the import requirements of the destination country. It can provide customers with corresponding certification documents to ensure smooth customs clearance.
Payment Method
Return and Refund
Refund policy
I. return conditions and procedures
1. Product defect or damage: after receiving the Aima Tiger X6 electric motorcycle, if the customer finds that the product is defective or damaged during transportation, he can apply for a return within 7 working days after receiving the goods. Customers need to provide photos or videos of the products to prove that they are defective or damaged, and submit a return application through our customer service center.
two。 Wrong delivery: if the product received is not in conformity with the order (such as incorrect model or specification), the customer can submit a return application within 7 working days after receiving the goods, and we will be fully responsible for the return freight.
3. Return process: after the return application has been approved, we will provide the return address and shipping instructions. The customer shall ensure that the product is packaged completely and unused and attach all original packaging materials as well as invoices and other supporting documents. The product must be returned to the designated return address within 14 working days after the return is approved.
II. Refund clause
1. Refund time: after receiving the returned product and verifying that its conditions are in line with the return policy, the refund will be processed within 7 working days. The refund will be returned to the customer's account in accordance with the original payment method.
two。 Deduction: for returns caused by personal reasons rather than product problems (if the customer changes his mind), we will make a refund after deducting the corresponding shipping and handling charges. Return applications that are not quality problems due to the expiration of the return window or the use or damage of the goods are not accepted.
Third, protect the rights and interests of customers
We are committed to providing high quality products and services. The purpose of the return and refund policy is to protect the rights and interests of customers and ensure that they are fully satisfied with the electric motorcycles they have purchased. If there are any problems, our customer service team will do everything we can to help solve them.
Trust and financial control
Our return policy is designed to build and maintain customer trust while ensuring financial stability and controllability. We follow the principles of transparency and impartiality to ensure the compliance and efficiency of all return and refund activities.
V. competitive advantage
We provide flexible and customer-friendly return and refund policies and have a competitive advantage in the same industry. Our goal is to become your trusted B2B partner through excellent customer service and reliable quality control. We believe that a good refund policy will consolidate our long-term relationship with our customers.
